Answer. We have provided this information for most/common popular browsers. If your browser is not listed below, you should examine the help pages for your browser. If you still require help please refer to the browsers Internet home page.

Answer. Margin requirement for manuscript submissions for this conference can be verified when you upload the file for testing it for PDF compliance. Follow the link Test your pdf document. You will be prompted to upload the file from your computer.

Upon successful upload, the file will be tested for PDF compliance and document properties summary will be presented to you. At the same time, it will be super-imposed on a stencil for paper margins. Below the section "Report summary", you will be see the link to "Download your file". Depending on your browser configuration you could either open it in your browser itself or save it on your computer:

If you view the superimposed PDF file, you will see grey background. If the text is entirely inside the grey area, your margins are fine. If any text falls outside the gray area, you will need to adjust your margins settings. Please note that the publisher will be clipping all content outside of the grey area and the text of your manuscript may get clipped.

For you convenience, the stencil contains centimeters and inch rulers, you can use them to determine the amount by which margins must be adjusted.

Answer. The Copyright Forms is generated for you as an intermediate step in the final manuscript submission process. Follow the following steps:

1. Log into the system as author of a paper. You will be presented a menu to select in what capacity you would like to log in when you enter the PIN and password.
2. Select the manuscript you intend to upload and click on "Final Submission"
3. Complete the form by making any changes to Authors/Affiliations etc. and proceed to the next step.

4. At this stage you will be presented with file upload and copyright forms options

   

   Fill and FAX (or mail) your copyright form to the FAX number (address) as indicated on the Paper certification Form. Additionally, click on "I Confirm" to confirm sending your Copyright Form.

Answer. Follow same steps as for first submission of final manuscripts -

1. Log into the system as author of a paper.
2. Select the manuscript you intend to re-upload or modify paper information and click on "Final Submission"
3. Complete the form by making any changes to Authors/Affiliations etc. and proceed to the next step.

4. At this stage you will be presented with the file re-upload option

   

   The link "Update the final submission information or re-upload the file"

Answer. All manuscripts for review as well as final versions that will appear in conference proceedings must be submitted electronically. Hardcopy manuscripts are no longer required nor accepted in lieu of electronic file.

Answer.

One of the most important steps in the entire PDF process is embedding your fonts into the PDF document. Many readers of your manuscript may not have on their computers all the fonts that you have used in your document. Therefore you must embed them in the PDF file, or Acrobat will make font substitutions that can alter the appearance of your manuscript.

Enabling the Subset option also reduces the size of your PDF file, as it allows Distiller to embed only the specific font characters used in the document, rather than the entire character set for each font.

If you follow directions in: How do I create compliant PDFs from Word? and How do I create compliant PDFs from LaTeX?, then you should not see the above error.

If you are generating figures for your document using some graphics program, make sure to enable font subset embedding in that program as well, else you will not be able to upload your document.

You can use the following manual process for Adobe Acrobat to check for font embedding:

• Under the View menu, be sure that "use local fonts" is not checked.
• On the Print panel, check "Print to file". This will cause Acrobat to try to assign fonts to all the fonts in the document.
• Go to Document Properties > Fonts and click on the "list all fonts" button
• In the Font Information panel the first column gives the original font name and the second gives the font type (i.e., Type 1 or TrueType). In the fourth column ("Used Font"), it should say "Embedded Subset". The fifth column ("Type") must match the second column.

Note that the appearance of Font Information Panel has changed significantly in each release of Acrobat but the information above will remain the same.

Answer. Short Answer - You must upgrade your TeX installation to the latest one. Long Answer: All earlier TeX/LaTeX installation used METAFONT technology to create Type 3 fonts. These fonts were customized for the printing device for which they were meant. Unfortunately that does not help in creation of PDF that render well on the screen as well as print. If you have the (La)TeX system installed on your own computer, upgrade it to a newer version. Most newer packaged distributions come with Type 1 fonts. Please read the LaTeX Support section for more specific details. If you are using a Network installation of LaTeX, please request your system administrator to upgrade the installation with a more recent distribution. Unfortunately, there is no reliable way to convert the font from bitmapped to vector once the document has been generated. The changes have to be made when converting from latex --> dvi --> PDF.

Answer. If you are using LaTeX, it may happen that after using the

dvips -Ppdf -G0 -tletter and ps2pdf

If you are using MS-Word to write you manuscript, but have used some other graphics package to create images for you document, the likely culprit is the graphics program. Make sure that only Type 1 fonts are used to generate all images.

Answer. CID or composite fonts are also commonly referred to as "double-byte fonts", "complex fonts" or "Asian fonts". These fonts are typically used to handle writing systems where there are a very large number of characters, such as in Japanese, Chinese or Korean writing systems. Their encoding is identified as Identity-H. Even though they contain a full set of English characters, when embedded, these fonts add "artifacts" in the resulting PDF. As a result the PDF cannot be displayed properly on readers without Oriental language pack installed. These fonts can enter your final manuscript in two ways:

1. In MS-Word documents, if the fonts suggested in "templates" are replaced by local fonts (which happen to be composite fonts), the resulting PDF will not comply with submission requirements and hence you will not be able to upload it. For additional details on how to eliminate such fonts from your document, please refer to MS_Word Support
pages.
2. With suitable macros and input encoding, TeX provides support for Unicode character set. If your LaTeX preamble contains lines such as:

   \usepackage[encapsulated]{CJK}
   \usepackage{ucs}
   \usepackage[utf8]{inputenc}
   	

   these lines must be removed before you create PDF from your LaTeX source.

Answer. The source of this error is the same as: [I cannot upload due to the error: "document has fonts that require non-English language support". Can you help?]. Please review the discussion under that link.

Answer. Upon submission of a manuscript, the system automatically sends an acknowledgement to the corresponding author. If you did not receive an acknowledgement, it could be due to any of the following reasons:

• Before submitting your paper please make sure that your e-mail address as listed in your entry in the PINs database is correct. You may enter a backup e-mail address if you wish.
• Expect to receive an automated reply from the e-mail address paperplaza@paperplaza.net. Notifications about acceptance or rejection will also be sent from this address.
• If you are using an anti-spam mailbox protection system then instruct it to accept mail from paperplaza@paperplaza.net.
• Be aware that some anti-spam systems mistakenly reject automated responses such as from PaperPlaza. If you do not receive an expected e-mail message from PaperPlaza, your e-mail address is correct, and your mailbox is not overfull then please check with your IT staff.
• Regularly check the status of your paper by logging in at www.paperplaza.net so that you are not caught unaware if you do not receive crucial e-mail notifications

Answer. Unfortunately, this is not a problem with the submission system, rather with your computer or network settings. Please try the following fixes, one of these is bound to resolve this issue:

• Click a few times on the Reload button of your browser.
• In MS Internet Explorer 6, go to Tools/Internet Options. Under the tab "General" click on the button "Settings," and experiment with the settings of "Check for newer versions of stored pages." In Netscape 7 these settings may be found at Edit/Preferences/Advanced/Cache, "Compare the page in the cache to the page on the network." Opera 7: File/Preferences/History and cache.
• Clear the cache of your browser. MSIE: Tools/Internet Options/Delete files. Netscape: Use the "Clear Cache" button at Edit/Preferences/Advanced/Cache. Opera 7: File/Preferences/History and cache.
• Use a different computer (sorry, but some times, a drastic action such as this is required).

Answer. Use the PIN wizard to check if your e-mail address is correct and to update it if necessary. You may register several e-mail addresses if you wish, make sure to separate them with commas.

If your e-mail address is no longer valid and you do not have your password; then send a note to paperplaza@paperplaza.net. State your PIN, full name, old e-mail address and new e-mail address. You will receive an e-mail notification of the database update within one business day if not sooner.

If your e-mail address is correct and you still did not receive the expected message then please remember that anti-spam software sometimes mistakes automated e-mail such as from PaperPlaza for spam. Instruct your anti-spam software to accept mail from paperplaza@paperplaza.net. If your organization or provider filters for spam then contact them to allow emails originating from paperplaza@paperplaza.net.

Be aware that some anti-spam systems mistakenly reject automated responses such as from PaperPlaza. If you do not receive an expected e-mail message from PaperPlaza, your e-mail address is correct, and your mailbox is not overfull then please check with your IT staff.

We regret that owing to the large volume of requests, we are not able to attend to bounced e-mail messages. Including emails requesting that we unblock the PaperPlaza email address through manual intervention and interaction with "spam blocking filter."